Refund Policy

Last updated: October 2, 2026

This Refund Policy explains the conditions that apply to purchases made through our website. Because PALIMSTUMS MARKETING LLC provides digital products and YouTube production services, including personalized creative work, specific refund conditions apply as set out below.

1. Merchant identification
PALIMSTUMS MARKETING LLC
EIN: 42-5311656
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@palimstums.com
Phone: +1 (575) 250-4791

2. Products and services covered
This policy applies to:

• Digital products, including downloadable guides, playbooks, templates, ebooks, production resources, and related materials
• YouTube production services, including scriptwriting, voice-over production, video editing, SEO, channel strategy, and related creative services
• Bundled or all-in-one production packages
• Advisory or consulting services, where offered

3. Digital products — final sale
Because our digital products are delivered electronically and can be accessed, downloaded, copied, or retained after purchase, all sales are final and non-refundable once access or delivery has begun.

Where applicable under consumer-protection law, including rules relating to digital content, by completing your purchase and requesting or beginning access to the digital product, you expressly acknowledge and agree that delivery may begin immediately and that any applicable right of withdrawal may be lost once delivery has started.

4. Exceptions for digital products
We may review a refund or replacement request in the following circumstances:

• A technical fault on our side makes the purchased product impossible to access or download
• You received the wrong digital product
• You were charged more than once for the same order and the duplicate charge can be verified
• The delivered file is materially corrupted or unusable due to an issue on our side

These issues must be reported within 7 days of purchase.

Where possible, we may first attempt to resolve the issue by restoring access, correcting the file, or providing a replacement before issuing a refund.

5. YouTube production and creative services
Our production services may involve customized work, allocation of team resources, research, planning, scripting, recording, editing, SEO work, and other preparation specifically for your project.

The following conditions apply:

• If work has not yet started, a full or partial refund may be considered after review.
• If work has started but the project is not complete, any refund will be determined based on the work already completed, resources allocated, and costs incurred.
• Once a completed deliverable has been provided, refunds are generally not available.
• Revisions that fall within the scope of the purchased service should be handled through the applicable revision process rather than through a refund request.
• A change of mind, change in business direction, dissatisfaction with platform performance, or failure of a video or channel to achieve a particular number of views, subscribers, revenue, rankings, or other results does not by itself qualify for a refund.

Because creative work involves subjective elements, differences in personal preference do not automatically constitute a defect in the service.

6. Personalized and custom work
Services that are created specifically for you, your brand, or your YouTube channel may be considered personalized or custom services.

Once production of personalized work has begun, the amount paid for work already performed, research completed, production time reserved, third-party costs incurred, or deliverables already produced may be non-refundable.

7. Revision requests
Where revisions are included in your purchased service or package, you must submit revision requests within the timeframe communicated for that service.

Revision requests must relate to the original brief and agreed scope of work.

Requests that substantially change the original concept, topic, script direction, footage, voice, creative direction, or project scope may be treated as additional work and may require an additional fee.

8. Client delays and project abandonment
You are responsible for providing the information, files, feedback, approvals, and materials reasonably required for us to complete the service.

If a project is delayed because required information or feedback is not provided, this does not automatically create a right to a refund.

Where a project remains inactive for an extended period due to lack of response from the client, we may consider the project paused or abandoned. Work already completed and resources already allocated remain non-refundable.

9. How to request a refund review
Send an email to support@palimstums.com including:

• Your full name
• The email address used for the purchase
• Your order or invoice number
• The product or service purchased
• A clear explanation of the issue
• Any relevant screenshots, files, or supporting information

We aim to review refund requests within 5 business days.

10. Refund method and timing
Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, payment processor, or other payment provider.

PALIMSTUMS MARKETING LLC is not responsible for processing delays caused by third-party payment providers or financial institutions.

11. Chargebacks and payment disputes
If you experience an issue with a purchase, please contact us first so that we have an opportunity to resolve the matter.

Opening an unjustified or fraudulent chargeback or payment dispute may result in:

• Suspension or termination of access to digital products
• Cancellation or suspension of ongoing production services
• Cancellation of pending deliverables
• Restrictions on future purchases or services
• Further action where reasonably necessary to recover amounts legitimately owed

Nothing in this section limits any legal rights you may have under applicable consumer-protection law.

12. Results and performance
PALIMSTUMS MARKETING LLC provides creative, production, and digital services but does not guarantee specific business or YouTube performance outcomes.

Purchasing our services does not guarantee any specific level of:

• Views
• Subscribers
• Watch time
• Audience retention
• Search rankings
• Recommendations
• Monetization
• Revenue
• Engagement
• Channel growth

Performance can be affected by many factors outside our control, including your niche, audience, content, competition, publishing schedule, platform algorithms, and changes made by YouTube or other third parties.

A failure to achieve a particular result does not constitute grounds for a refund.

13. Acceptance of this policy
By purchasing any product or service through our website, you confirm that you have read, understood, and accepted this Refund Policy.

Where required by applicable law, mandatory consumer rights remain unaffected.

14. Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our products, services, operations, or applicable law.

Any changes take effect once the updated policy is published on this website, unless otherwise stated.

15. Contact
Email: support@palimstums.com
Phone: +1 (575) 250-4791
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States