Shipping Policy

Last updated: October 2, 2026

This Shipping Policy explains how our digital products and online services are delivered. PALIMSTUMS MARKETING LLC does not currently sell or ship physical products.

1. Merchant identification
PALIMSTUMS MARKETING LLC
EIN: 42-5311656
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@palimstums.com
Phone: +1 (575) 250-4791

2. Nature of our products and services
We provide digital products and online YouTube production services.

Our digital products may include:

• Downloadable guides
• Playbooks
• Templates
• Ebooks
• Production resources
• Other digital materials

Our services may include:

• Scriptwriting
• Voice-over production
• Video editing
• YouTube SEO
• Channel strategy
• Complete or bundled YouTube production services

There are no physical shipments and no shipping carriers involved.

3. Delivery of digital products
After your payment is confirmed, digital products may be delivered through one or more of the following methods:

• A download available directly on our website
• A download link sent to the email address you provided
• Access through the platform used to host the product
• Access through a customer account or digital delivery system, where applicable

Delivery is normally immediate or shortly after payment confirmation.

If delivery is delayed because of a technical issue, we will make reasonable efforts to provide access as soon as possible.

4. Delivery of YouTube production services
YouTube production services are delivered digitally.

Depending on the service or package purchased, deliverables may include:

• Scripts
• Voice-over files
• Edited videos
• SEO recommendations or metadata
• Production documents
• Creative assets
• Project files or other agreed materials

Delivery may take place through email, cloud storage, file-transfer services, project-management platforms, or another method agreed with the customer.

Estimated delivery times may vary depending on the service purchased, project scope, complexity, workload, revision requirements, and the time required for the customer to provide necessary information or approvals.

Any estimated delivery timeframe communicated for a custom project is an estimate unless expressly agreed otherwise in writing.

5. Customer responsibility
To receive and use our digital products and services, you are responsible for:

• Providing a correct and working email address
• Providing accurate contact and project information
• Maintaining access to the email account used for your purchase
• Having a stable internet connection
• Using a compatible device and software to access files
• Providing required briefs, footage, assets, approvals, or feedback within a reasonable timeframe

We are not responsible for delivery failures or delays caused by incorrect information, inaccessible email accounts, device compatibility issues, missing project materials, delayed customer feedback, or other circumstances outside our reasonable control.

6. Project delivery and revisions
For custom production services, the initial delivery and any revisions are handled in accordance with the scope of the service or package purchased.

Where revisions are included, delivery timelines may be extended based on:

• The number of revisions requested
• The complexity of the requested changes
• Delays in receiving customer feedback
• Requests that change the original brief or project scope

Requests outside the agreed scope may require additional fees and may affect the delivery schedule.

7. Costs
Because our products and services are delivered digitally, there are no physical shipping fees.

Any applicable service fees, taxes, processing charges, or other costs will be displayed or communicated as part of the purchase process where required.

8. Delivery problems
If you have not received a digital product, download link, or expected project delivery, contact us at support@palimstums.com.

For digital-product delivery issues, please include:

• Your full name
• The email address used for the purchase
• Your order number
• The product purchased
• A description of the issue

Where the issue is on our side, we will make reasonable efforts to restore access or provide the relevant product again at no additional cost.

For production-service projects, please include your project or order details so we can investigate the status of the delivery.

9. Delays outside our control
We are not responsible for delays caused by events outside our reasonable control, including:

• Internet or platform outages
• Failures of third-party hosting, storage, or file-transfer services
• Payment-processing delays
• Software or technology failures
• Customer delays in supplying required information or feedback
• Force majeure events
• Significant disruptions affecting third-party contractors or service providers

Where possible, we will communicate material delays and work to complete delivery as soon as reasonably practicable.

10. Taxes
Depending on your location and applicable regulations, taxes may be added to your purchase or included in the displayed price.

You remain responsible for any tax obligations that apply to you in your jurisdiction unless applicable law requires us to collect and remit those taxes.

11. Right of withdrawal and refunds
Digital products may be delivered immediately after purchase. Where permitted by applicable law, any right of withdrawal may be affected once digital delivery or access has begun.

Custom and personalized services may also be subject to specific refund limitations once work has started.

Please refer to our Refund Policy for the full terms that apply.

12. No physical delivery
PALIMSTUMS MARKETING LLC does not currently ship physical goods.

Any reference on our website to “shipping,” “delivery,” or similar terms in relation to our products refers to electronic or digital delivery unless expressly stated otherwise.

13. Changes to this policy
We may update this Shipping Policy from time to time to reflect changes in our products, services, delivery methods, business operations, or applicable law.

Any changes take effect when the revised policy is published on this website, unless otherwise stated.

14. Contact
Email: support@palimstums.com
Phone: +1 (575) 250-4791
Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States